SHIPPING AND PAYMENT

IMPORTANT for courier deliveries in Kyiv:

Before delivery, the delivery service employee must contact the buyer and specify the delivery time. If there is no telephone connection with the buyer, the delivery service employee does not leave, unless the possible absence of communication with the buyer until the moment of delivery is specified when placing the order.

IMPORTANT for orders for wholesale items by Nova Poshta and Ukrposhta:

Orders for wholesale items (bags, barrels, factory packaging of raw materials) can be issued for shipment only with full or partial prepayment. Wholesale items are not eligible for free shipping.

IMPORTANT for orders with a discount due to PROMOTION (does not apply to quantity discounts or markdowns due to defects):

Promotional items are not eligible for free shipping unless otherwise stated in the promotional mailing list or on the product description page.

How to walk to our store from the metro Palace Ukraine.

(3-5 minutes walk from the metro Palace Ukraine).

After walking from the metro Palace Ukraine towards the center (leaving the metro it is towards the Palace Ukraine relative to the metro along the main street), after 300 meters you will see the Ishak restaurant on your right, immediately in front of it there is a large arch with two columns (in the same house where restaurant). You turn into the archway and you will immediately see a turquoise house in which our office is located on the lower floor. The code for the outer door is 26. Go down and to the left.

Algorithm of work in Ukraine:

1. Order on the website or by phone - the manager calls and draws up or clarifies all the nuances.

2. You receive an invoice for payment in private or confirm cash on delivery by Nova Poshta at the post office after receipt. In the case of cash on delivery, delivery will be more expensive (approximately cash on delivery: 2% of the order price + 20 UAH).

3. If you have chosen private payment, you will receive an SMS or mail (at your request) with an invoice to which you need to pay for the order. After payment you write SMS with payment time

4. We see the payment and confirm the shipment order, it goes to work. On the same day (if payment is confirmed before 15:00 (mon. 14:00)), the parcel will leave.

5. The next morning, before 11:00, our courier will send invoices to the office and the manager will be able to send you an SMS with the Nova Poshta invoice number to receive the parcel.

Delivery regions:

• Ukraine:
  • Chernihiv region
  • Kherson region
  • Poltava region
  • Rivne region
  • Cherkasy region
  • Sumy region
  • Kyiv
  • Khmelnitsky region
  • Ternopil region
  • Kharkov region
  • Kirovograd region
  • Ivano-Frankivsk region
  • Zaporozhye region
  • Lviv region
  • Volyn region
  • Zhytomyr Oblast
  • Dnipropetrovsk region
  • Nikolaevkskaya area
  • Donetsk region
  • Lugansk region:
    • Alchevsk
    • Lisichansk
  • Transcarpathian region
  • Odessa region
  • Kyiv region
  • Chernivtsi region
  • Vinnytsia region