You can send a return by Nova Poshta, Justin, Ukrposhta delivery services.
When returning the product within 14 days of purchase, the shipping cost is paid by the customer. The cost of delivery is calculated according to the carrier's tariffs, depending on the actual/bulk weight and estimated value of the goods.
If you received the wrong product that you ordered, the product is of poor quality or does not match the photo on the website, we will refund the cost of sending this return from the branch.
The company returns and exchanges goods of appropriate quality in accordance with the Law "On Protection of Consumer Rights" . Return and exchange of goods is possible within 14 days after receiving the goods by the buyer. Payment for return delivery of goods is made by agreement.
IMPORTANTLY! Dietary supplements can be returned if the packaging has not been opened.
Guarantees of the quality of Goods and Services. Customer's claims related to defects in Goods and Services.
1. The seller is responsible for defects found in the Goods (Services) during the warranty period.
2. Warranty terms for the Goods are determined by the manufacturer (producers) and are calculated from the moment the Goods are handed over to the Client, unless another procedure for calculating the warranty terms is established by the manufacturer (producer).
3. The Seller sets a warranty period of 14 (fourteen) days for the Goods for which the manufacturer(s) have not established a warranty period, excluding the day of sales.
4. The Seller has the right to establish other (longer) warranty periods for some types of Goods.
5. Claims made by Customers after the expiration of the warranty period are considered by the Seller in accordance with the procedure established by law.
In accordance with the Law "On the Protection of Consumer Rights", the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, which are not subject to return and exchange .